Frequently Asked Questions
Everything you need to know about your thermal imaging experience
What is the typical shipping time for Thermal Master products?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on customs clearance.
Do your thermal cameras come with a warranty?
Yes, all Thermal Master devices include a comprehensive 12-month limited warranty that covers manufacturing defects in materials and workmanship under normal use.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.
Are Thermal Master devices compatible with both iOS and Android?
Most of our mobile-integrated thermal sensors are available in both USB-C and Lightning versions. Please check the specific product specifications page to ensure compatibility with your smartphone model.
How do I update the firmware on my device?
Firmware updates are handled automatically through the Thermal Master companion app. Simply connect your device to your smartphone, ensure you have an internet connection, and follow the on-screen prompts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay for a seamless checkout experience.